Picture this sales scenario

You've heard the buzz about going wireless. Here's how mCRM can help you improve sales and service. Imagine two salespeople presenting the same product to the same potential customer.

The first arrives at the office of the hot prospect armed with notes he scribbled in his address book during a previous visit. Only he can't find them.

Pressed for time, the salesperson places a hurried call to his own office and asks a colleague to get out the prospect's file. Trouble is, the colleague pulls the wrong file and delivers the wrong information. By the end of the customer visit, the prospect is anything but hot.

A short time later, a second sales rep shows up at the same office. He spends a few minutes before leaving his car to review customer information on a handheld device. He brushes up on the prospect's business as well as a few personal details.

This conversation goes well. The rep is able to convincingly relate the product he's selling to the prospect's business needs. And his inquiry about the Little League baseball career of the prospect's eldest son is icing on the cake.

Back in his car after the meeting, the rep gets out his handheld and, with a couple of keystrokes, moves the prospect record into the new accounts file, creating and closing the sale.
Improve Productivity: Optimize employee productivity by ensuring the data and tools they need are always accessible to them. Eliminate time spent waiting for information to be sent from the office and ensure time spent "on the road" is consistently productive.

Increase User Adoption: Provide Mobile CRM access to extend the usefulness and value of the application for users, promoting wider usage and adoption.

Accelerate Sales Cycles: Give sales users access to rich information about clients, prospects, products, contacts, and contracts to enable them to respond more quickly to leads, identify bottlenecks and recover from problems faster, outmaneuver competitors, and immediately give customers the answers they want, accelerating closing activities and driving higher revenues.

Improve Business Collaboration: Give field users access to the full resources of the company through Mobile CRM, enabling them to share information and collaborate with in-office experts in real time to close deals and provide rapid service.

Improve Customer Satisfaction: Empower your users to give fast, informed answers on the spot and follow up instantly on customer requests, giving customers an exceptional experience in all interactions with your company.

Mobile Field Service: In field service, communication is critical. Without clear communication, costly mistakes are made and customers take business elsewhere. Technicians must clearly understand the tasks and responsibilities for each service order. The field needs to communicate contract entitlements to customers. Accessing product and parts information prevents pricing errors or ordering the wrong materials. Mobility solutions close the information gap by augmenting every component of the field service cycle, from initiation of a service order to closure of that order. A higher percentage of customers will renew contracts or upgrade systems when receiving responsive and successful service.
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